First of all, I'm sorry for the bad experience you had. Secondly, we have dealt with your after-sales service with sincerity multiple times, but you do not agree. We are also shocked to hear that all products have problems, as we have been producing gaming products for 16 years and this is a very mature product. Therefore, we believe that such problems cannot exist. So we just need you to send the product back to China, and we will bear the shipping cost ourselves. We don't need you to bear any expenses, but you don't agree. You just want to refund the full amount. Do you think it's reasonable? If you do not agree to return the goods to us, then our company also agrees to deduct this money from the new order, but you still do not agree. You just want the money, I think you are not sincere. So I hope each other is sincere. If there is such a big problem with the goods, it is very necessary for our production department to require the goods to be sent back to China for re inspection.